Handoff two: the seller ships to the Anji warehouse
Nothing to pay and little to do, which is why people misread this stage. Learn the two statuses that matter and the date to note.
The intake handoff at a glance
- Who holds the item
- The seller's domestic courier, then GuaBase Warehouse (Anji) in Anji County, Huzhou, Zhejiang.
- Your move
- Mostly waiting. Answer any message about your order quickly, and note the date the last item arrives.
- Money at this point
- Nothing new. The first payment has been spent with the seller; freight is not priced yet.
- Status on screen
- Purchasing, then Partially Arrived (action: Check Item Status) if items come in separately, then Stored once everything is in and checked.
- Where it snags
- A slow seller holds the whole order at Partially Arrived, or one item turns into Out of Stock after payment.
Where your parcel is heading: GuaBase Warehouse (Anji)
GuaBase's price estimator names its origin warehouse and locks it: GuaBase Warehouse (Anji), in Anji County in the city of Huzhou, Zhejiang province, postcode 313300. Anji County lies north-west of Hangzhou, inside Zhejiang province. Every seller in your order posts to that one address, and every freight quote starts from it.
One thing to ignore: a sample tracking panel on GuaBase's shipping help page shows a different city in its demonstration timeline. It is an illustration of the tracking screen, not a second warehouse. The locked origin in the estimator is the one that matters, and it is the one this site uses.
Domestic transit runs on the seller's clock
GuaBase estimates about one business day to place the purchase and one to two business days for domestic transit, then one to two for check-in and inspection. The middle figure is the soft one. It starts only when the seller actually hands the item to a courier, and shops differ: some dispatch the same afternoon, others wait for stock, and made-to-order listings can take longer before anything moves.
If your order mixes sellers, expect them to arrive on different days. That is normal, and it is the reason the next status exists.
Partially Arrived and Stored, read correctly
Partially Arrived means some items are in the warehouse and others are still on the road. GuaBase keeps tracking the rest until every required item has been received. The action next to it is Check Item Status, which is worth doing: it tells you which seller is slow, and whether an item has quietly moved to Out of Stock.
Stored means the items arrived, passed the basic check and sit in your warehouse space. Only now can you build a parcel. GuaBase's status guide puts it bluntly: warehouse intake does not mean the parcel has shipped. Plenty of first-time buyers see an arrival and assume their goods are on a plane.
Cancelled can appear here too, when you or the seller cancel, for example over stock. Refunds usually go back to the original Stripe payment method, and anything unusual is reviewed by support.
Ninety free days, and when to spend them
GuaBase stores arrived items free for up to ninety days. Note the arrival date of the last item; that is the clock you are working against.
The ninety days pay off when your first order is small and light. A belt, a cap and two tees make a small parcel on their own. Adding a second order to the same box saves a second set of packaging, which GuaBase says may lower the overall freight. They pay off far less when the first order is bulky.
GuaBase does not publish what happens after day ninety. If you think you will run past it, ask support in writing first.
When an order sits still for days
GuaBase's answer to an order stuck in processing is that delays come from slow seller dispatch or a busy warehouse, and that its team follows up by itself if there is no update for three to five days. You can speed things along without nagging:
- Open the order and check each item's status, not just the order's. One Out of Stock item can be the whole story.
- If nothing has changed after three to five business days, open a ticket with the order number and the item that has not moved.
- For a quick question in China working hours, 10:00 to 19:00 UTC+8, WhatsApp is listed as a contact route. Never send your password or a verification code in any channel.
Questions people bring to the intake stage
Can I ship the items that have arrived while I wait for the rest?
Warehouse inventory lists the items available to arrange for shipping. If the ones you want are there, you can select them; the late item can follow in a later parcel at its own freight cost.
Will I see the Chinese courier's tracking number?
GuaBase's help pages do not say. What they do describe is the order screen showing purchasing and warehouse progress, which answers the two questions that matter at this stage: has the seller shipped, and has each item arrived.
Does storage start when I pay?
No. GuaBase counts the free ninety days from warehouse arrival.